These GTC apply to all services and products of the sole proprietorship Your Ultimate Workspace by Marco Jucker (hereinafter "Provider"). The customer is any natural or legal person who maintains a business relationship with the Provider.
The scope of services is set out in the individual offer or the signed service contract (SLA). A contract is concluded as soon as the customer confirms the offer in writing or by email, or uses the service.
The customer is obliged to create all conditions necessary for the provision of the service. This includes in particular:
/ Providing access data and system information.
/ Designating a contact person for technical queries.
/ Informing about planned changes to the infrastructure that could affect the services.
Response times: Unless otherwise agreed, normal business hours apply (Mon–Fri, 10:00–16:00). Defined response times (SLAs) apply from the time the fault report is received by the Provider.
Maintenance windows: The Provider is entitled to carry out planned maintenance work. These will be announced to the customer as early as possible.
The Provider is only liable for damages caused by intentional or grossly negligent breach of contract.
Liability for slight negligence as well as for indirect damages or consequential damages (e.g. lost profits, business interruption, data loss) is excluded to the extent permitted by law.
The Provider accepts no liability for damages caused by cyberattacks (e.g. ransomware), provided that the agreed security measures corresponded to the current state of the art.
Unless backup is expressly part of the Managed Service package, the customer is responsible for regularly backing up their own data. For agreed backup services, the Provider's obligation is limited to properly executing the backup in accordance with the current state of the art.
Invoices are to be paid net within 10 days of the invoice date. In the event of late payment, the Provider is entitled to suspend or block services provided (e.g. cloud licenses, support) after prior reminder.
Managed Service contracts are concluded for an indefinite period unless otherwise agreed. The notice period is 3 months to the end of a calendar month. The right to terminate without notice for good cause is reserved.
Both parties undertake to maintain confidentiality regarding business secrets and information designated as confidential. The processing of personal data is carried out in accordance with the Provider's privacy policy and the Swiss Data Protection Act (nDSG).
The legal relationship between the Provider and the customer is governed exclusively by Swiss law. Place of jurisdiction is Mattenweg 24, 3225 Müntschemier, Switzerland.